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Excelvan Payment Methods

Shopping on Excelvan is safe, fast and convenient. To make life easier, we accept a number of secure payment methods designed to be completely safe and friendly. When you shop at Excelvan, your privacy and online security are always guaranteed.

 

PayPal: the most convenient payment method in the world

Excelvan primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).

PayPal Credit: US Customers can pay now or pay over time (for orders up to $99). Enjoy interest-free payments if paid in full in 6 months; approval process is fast, with no annual fees.

 

Paypal Payment Frequent Questions : 

 

How do I exercise my right to the PayPal Buyer Protection?

If you do not receive your order or one of the products is significantly different from its description, you will be covered by the PayPal Buyer Protection, which includes the price of the item plus the shipping fees. Please contact our customer service as soon as you realize there might have been something wrong with your order.

You will be covered by the PayPal Buyer Protection if your case meets the following criteria:

. The item was purchased on Excelvan;
. You paid with PayPal;

. You filed only one claim per PayPal payment;

. You opened the case no later than 45 calendar days from the date of your PayPal payment and – if necessary – escalated it to a claim no more than 20 calendar days after opening your case;

. You meet the PayPal Buyer Protection requirements outlined in Section 13 of the PayPal User Agreement.

How can I contact PayPal Customer Service?

PayPal encourages you to contact its customer service by e-mail. However, if you would like to speak with someone from PayPal, you can find the contact details listed here below:

Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481
Personal Accounts: 1-402-935-2050
PayPal UK: 0870 7307 191

They are open during the following hours:
-4:00 AM PDT to 10:00 PM PDT from Monday to Friday
-6:00 AM PDT to 8:00 PM PDT Saturday and Sunday

 

Secure Credit Card payment

We can also accept Credit Card payment using Mastercard or Visa.

 

Credit Card Payment Frequent Questions : 

 

Why has my credit card been declined?

Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit card was declined:

- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- You are buying restricted items, like e-cigarettes or adult toys;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;

Can’t see the credit card option? Payments with a credit card are only activated for specific countries our intermediaries operate in. If you can not use a credit card, you can still select other payment methods, like PayPal.

We do not have access to your credit card information, and thus we suggest you complete the transaction with another credit card or payment method if the problem persists.

 

Shop Safely and Securely:

Excelvan.com takes great pride in offering a safe and secure online shopping experience.

We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access. These include using SSL (Secure Sockets Layer) protocol with an encryption key length of 128-bits (the highest level commercial ly available).

Our main payment service provider is PayPal: before you even register or log in to the PayPal site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.

 

We Protect Your Personal Information

Excelvan respects and protects your privacy. We will never rent or sell your personal information to anyone.

 

Thanks for shopping with confidence!

Have questions? The Excelvan Customer Service is always happy to help : customer-service@excelvan.com