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Help Center

FAQ

About the Website

How to create an account and join as a member?

Can I log in with my Facebook, Twitter or Google account?

Is it necessary to register to make a purchase?

What if the product I am looking for is out of stock?

Do you offer any discount?

How can I use the discount code?

Why doesn’t my discount code work?

About the payment

What payment method do you support?

Is your website safe to make a purchase?

Can I pay in installments?

Which CC can I use on your website?

About the shipment

What countries does EXCELVAN deliver to?

How long will it take to get my items delivered after I’ve made a payment?

Oops! I put a wrong address. What should I do?

About the product

How long is the warranty?

How to request a return or refund?

I lost the user guide and I need it. What can I do?

Does EXCELVAN products has FCC, CE certification?